Returns & Exchanges

At Kiwi Grab, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on most items in their original condition. Whether you have changed your mind or received a faulty product, our team is here to ensure a smooth and fair resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided return label or ship the package to our designated warehouse address using a trackable postal service.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned goods, we will process your refund or exchange within 5-7 business days.