Frequently Asked Questions
Everything you need to know about shopping with Kiwi Grab
How long does shipping take?
Standard shipping typically takes 3-7 business days within New Zealand. International shipping times vary by location, usually arriving within 10-15 business days.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
Are the products on Kiwi Grab authentic?
Yes, we source all our inventory directly from authorized distributors and reputable manufacturers to ensure every product meets our high quality and authenticity standards.
Do you offer bulk or wholesale discounts?
We do provide special pricing for large volume orders. Please contact our support team with your specific requirements for a customized quote.